• How do I shop at Mrs Peggs Products?
  
• Reliable delivery
  
• Payment options
  
• Security and Privacy
  
• Our returns and refunds policy
  
• Orders outside New Zealand

How do I shop at Mrs. Peggs Products?
Shopping at Mrs. Peggs Products is safe, fun and easy. To add a product to the shopping cart enter the required number of units of each model. The cart holds your product selections and allows you to update your products and calculates order costs including delivery.

Proceeding through the checkout
When you're ready to purchase click on the Checkout button at the bottom of the Shopping Cart, and follow the simple secure checkout process. Here you will be asked for your details, the delivery address and your credit card information (Visa or Mastercard). You will then receive a confirmation page that asks you to confirm if your order details are correct. If you have made an error or wish to change details, you can re-start the process.

Once your order has been submitted to us a confirmation page will be displayed advising that your order has successfully been received. This means your payment details have been accepted and your order is being processed. An automated order confirmation and receipt will immediately be emailed to you for your records.

How safe are my credit card details?
Your credit card details are automatically encrypted and sent securely over the internet. We do not share your details with anyone else. Our system automatically encrypts all your details using the latest 128 bit SSL encryption technology, so your details are safe and secure. You can tell it's secure by the web address that starts with 'https://' and a small padlock displayed in the bottom of the browser window (usually bottom left).

Reliable Delivery
We deliver everywhere in New Zealand using a courier service. Please allow 10 working days for delivery to metropolitan areas. Regional areas may take a little longer. The delivery cost for each order is a flat rate of $29.00 per unit payable when you place your order.

Delivery to Overseas Customers
We currently only accept orders within New Zealand. If you do not live in New Zealand and would like to purchase a HANDY LINE then please contact us with your request and delivery needs, and we will advise on delivery costs and the total charge. Click here for currency conversion. If you live in Australia, please visit our Australian store, or visit our US store if you live in or require delivery to the USA.

Product Availability
Our listed products (large and small models) are in stock at all times. If there is any issue with our ability to meet your order then you will be notified.

Payment options
We only accept payment by credit card, Visa or Mastercard. Amex, Diners Club and other credit or debit cards are not accepted online. Payment by credit card is fast and efficient.
When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet for authorisation. Your credit card number is automatically deleted once your order has been processed (payment confirmed). The encrypted data is stored on a separate secure server which is not accessible via the internet.

If you are still unsure about sending your credit card to us via the Internet, then we suggest you call us on the toll-free number 0800 868 878.

Tax charges for New Zealand customers
All prices are in NZ dollars with GST included. During the checkout process the relevant GST charges will be clearly displayed in your order and your receipt.

Taxes / Duties for Overseas Customers
If you wish to purchase from a country outside New Zealand then tax will not be applied to your order. To calculate the price in your currency, you need to subtract 11% from the price and use the current exchange rate to convert the price into your currency. All prices are in New Zealand dollars [NZD]. For currency conversion - XE.com Personal Currency Assistant.

If you live in Australia, please visit our Australian store, or visit our US store if you live in or require delivery to the USA.

Cancelling an order
We will accept cancellation if the order has not been sent. If your order has been processed, paid for and sent we will not accept cancellation but we'll accept the goods back as a "return" - see our Returns Policy below. You can cancel an order by contacting us at info@mrspeggshandyline.co.nz or calling us toll free on 0800 868 878 during office hours. Please include the order number in your communication.

Security and Privacy
We understand and respect the privacy and confidentiality of our customers, and you can shop with complete confidence at Mrs. Peggs Products. All transactions processed through on this site are encrypted, and our secure server software is the industry standard for secure e-commerce transactions. This software encrypts ALL of your personal information, including your credit card number using 128 bit secure socket layer (SSL) encryption technology, so that it cannot be read as the information travels over the Internet to Mrs. Peggs Products.

Our Privacy Policy
We are fully committed to protecting your privacy. Any personal information that you submit will be used purely to process orders and is protected by our secure server. We do NOT sell, trade, or give-away any information we may have on any of our customers. Our servers and other computers use sophisticated security procedures to protect all our information from unauthorised access.

What information do we gather?
When you place an order through our website, we may collect the following information that you give us when you order or inquire, which may be your name, telephone number, email address, billing information (credit card number, expiration date and billing address) products purchased, how you heard about us and should you use our tell-a-friend facility, the recipient's name and email address.

The only other personal information we collect is your internet protocol (IP) address, which can be useful for fraud-related investigations.

Your Consent and Changes to this Policy
Subject to the above provisions, by using our website, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post those changes so that you are always aware of what information we collect, and how we use it.

Our returns and refunds policy
The HANDY LINE has a two (2) year warranty supported by Mrs. Peggs Products. Please click here to view it.

We also offer a 30 day money-back guarantee. If you are unhappy with the HANDY LINE for any reason, simply return it to us within 30 days and we will refund the cost of the HANDY LINE. Note, we will only accept the return of a product if it is undamaged and you send it back within 30 days. It is your obligation to pay for and ensure the safe return of the product to us. Please note that we will only refund delivery charges if the return is a result of our error.

To return a product, please send it to:

Peggs NZ Ltd
14 Warren Place
Mapua 7048
Nelson